Refund Policy

At Enila, we strive to provide the best streaming experience for our users. However, we understand that technical issues may occasionally prevent you from enjoying your purchased content. This refund policy outlines the conditions under which refunds may be issued for unwatched purchases due to technical problems.

1. Eligibility for Refunds:

Refunds are only applicable under the following conditions:

  • Unwatched Purchase: The purchased content has not been watched or partially watched.
  • Technical Problems: The inability to watch the purchased content is due to technical problems originating from Enila's platform, including but not limited to:
    • Streaming issues
    • Server errors
    • Account access problems

2. Non-Refundable Circumstances:

Refunds will not be issued in the following scenarios:

  • The content has been partially or fully watched.
  • Technical issues caused by the user's hardware, software, or internet connection.
  • Requests made beyond the stipulated time frame (see section 4).
  • Dislike of content or change of mind.

3. How to Request a Refund:

To request a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email or Phone call.
  2. Provide Necessary Information: Include the following details in your refund request:
    • Your account details
    • Title of the purchased content
    • Date and time of purchase
    • Detailed description of the technical problem encountered
  3. Verification Process: Our support team will verify the technical issue and confirm that the content has not been watched.

4. Time Frame for Refund Requests:

Refund requests must be submitted within 14 days of the purchase date. Requests made after this period will not be eligible for a refund.

5. Processing Refunds:

Once your refund request is approved, the refund will be processed within 5-7 business days. The refunded amount will be credited back to the original payment method used at the time of purchase.

6. Changes to the Refund Policy:

Enila reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.